JR
JOHANNE R
1 reviews | Active since Jul 2016
14 Feb 2018, 03:37
empty promises
my access account was deactivated for non payment and in Jan this year I contacted multi choice and they gave me an amount that I must pay for my account to be activated, and i paid a reconnection fee and two months instalment and now it's almost 7 weeks and my account is still not activated. I need it activated with immediate effect
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
14 Feb 2018, 08:40Dear JOHANNE RADEBE
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Feb 2018, 08:40
Official
Dear JOHANNE RADEBE
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Feb 2018, 13:30Good day Johanne
Thank you for sending us your query.
Our records indicate that you have been assisted and the service is active. The signal is sent through to your decoder that you access viewing.
Please feel free to contact us should you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply15 Feb 2018, 13:30
Official
Good day Johanne
Thank you for sending us your query.
Our records indicate that you have been assisted and the service is active. The signal is sent through to your decoder that you access viewing.
Please feel free to contact us should you require any further assistance.
Kind regards
Dinah
Best regards,
JR
JOHANNE R's updateReviewer Update
16 Feb 2018, 03:15I checked it last night and it's only showing a message that they're " verifying my subscription and it will take a few minutes" but i waited for more than 3 hours and no success.
another thing disturbing me is that I got an email saying I must pay about R15 on the 25 Feb. I wonder how that person came to that conclusion because a person I spoke to early Jan from Multichoice said I must pay R10 for reconnection and then my instalment, I then paid R80 and i didn't have access till today and it was not my mistake but yours. what i expect from you is sorting my issue and since I paid for 2 months it should begin when you start fixing my problem. I can't be paying for services not rendered. my monthly payment is R30 so I expect to pay again around the 25th April because I paid in advance
JR
JOHANNE R's update16 Feb 2018, 03:15
Reviewer Update
I checked it last night and it's only showing a message that they're " verifying my subscription and it will take a few minutes" but i waited for more than 3 hours and no success.
another thing disturbing me is that I got an email saying I must pay about R15 on the 25 Feb. I wonder how that person came to that conclusion because a person I spoke to early Jan from Multichoice said I must pay R10 for reconnection and then my instalment, I then paid R80 and i didn't have access till today and it was not my mistake but yours. what i expect from you is sorting my issue and since I paid for 2 months it should begin when you start fixing my problem. I can't be paying for services not rendered. my monthly payment is R30 so I expect to pay again around the 25th April because I paid in advance