MO
Magda O
1 reviews | Active since Jan 2018
25 Jan 2018, 11:41
empty promises
Good day
Yesterday i have received a sms from dstv to make a payment plan on my account (i know i owe them as there was only one income) so i was willing to do just that at 17.18 I phoned and spoke to a lady she then confirmed that all is sorted and that my monthly total to be paid is +/-R1400 i said all good and agreed to that and they updated my banking details and said that thy would then reconnect my services 19.57 I phoned to hear why it has not been done for another lady to inform me it can not be done an amount of +/- R6100 is to be paid first for them to reconnect yet the sms state R4241.00 why offer payment plans and why different stories
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
25 Jan 2018, 12:10Dear Magda Oosthuysen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Jan 2018, 12:10
Official
Dear Magda Oosthuysen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
MO
Magda O's updateReviewer Update
25 Jan 2018, 15:47Thank you
MO
Magda O's update25 Jan 2018, 15:47
Reviewer Update
Thank you
DStv (MultiChoice)'s replyOfficial
26 Jan 2018, 10:34Good day Magda
Thank you for taking my call today.
I apologise for the delayed response for the reconnection of service.
As discussed, your request has been referred to the Price Lock finance team to assist with the reconnection. Due to the payment arrangement loaded, I'm restricted to reconnect the service.
Please feel free to contact us if you require any further assistance.
Thanks again for contacting us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply26 Jan 2018, 10:34
Official
Good day Magda
Thank you for taking my call today.
I apologise for the delayed response for the reconnection of service.
As discussed, your request has been referred to the Price Lock finance team to assist with the reconnection. Due to the payment arrangement loaded, I'm restricted to reconnect the service.
Please feel free to contact us if you require any further assistance.
Thanks again for contacting us.
Kind regards
Dinah
Best regards,