1 reviews | Active since Dec 2017
Empty Promises!!
I am so fed up!! I have been polite and now the politeness has been thrown far far away!!!
Firstly they will skip a month to take the debit order from my account then the next month they will double debit me!!! i asked numerous times to fix it, IT NEVER HAPPENED!!! So i gave up. Then i lost my husband and i am working on my own and cannot afford it right now so i asked please can you remove the debit order from my account, as i can i will pay cash. They said sure it has been removed. WOW The end of the month comes and BAMMMM they try and take the money off my account, so i phone again and they say againnnnnn they will remove it. No surprise that didnt happen. The last time i phoned again, i was told they will call me back, i am still waiting for that for call, its been about 2/3 weeks!!!! Regtig waar! Gaan ek ooit gehelp word voor ek oud en grys is??!!??
Dear Chantelle
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Chantelle
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Chantelle
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Reference is made to our telephonic conversation in regards to the removal of the Debit order from your account. We confirm that the debit order has been removed and that your service is inactive as requested.
We have escalated your account to our Price Lock department to assist you with a payment arrangement.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind regards
Rupert
Best regards,
Dear Chantelle
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Reference is made to our telephonic conversation in regards to the removal of the Debit order from your account. We confirm that the debit order has been removed and that your service is inactive as requested.
We have escalated your account to our Price Lock department to assist you with a payment arrangement.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind regards
Rupert
Best regards,