MB
Mar B
1 reviews | Active since May 2014
27 Oct 2017, 12:27
Empty promises
This review is based on the following two reviews: https://www.hellopeter.com/dstv-multichoice/reviews/billing-changes-without-notification- ********** https://www.hellopeter.com/dstv-multichoice/reviews/billing-changes-without-notification- **********
Everytime I am promised feedback, and now, 2 months later - issue still not resolved, no feedback given, and my services disconnected 3 times already! GET YOUR ACT TOGETHER AND SOLVE THIS ISSUE! YOU ARE IN BREACH OF CONTRACT AS YOU ARE NOT DELIVERING A SERVICE THAT I HAVE ALREADY PAID FOR!
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
27 Oct 2017, 14:36Dear Marnus
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply27 Oct 2017, 14:36
Official
Dear Marnus
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
MB
Mar B's updateReviewer Update
27 Oct 2017, 15:01Thank you - I have finally received some feedback - let's hope they resolve this for good.
MB
Mar B's update27 Oct 2017, 15:01
Reviewer Update
Thank you - I have finally received some feedback - let's hope they resolve this for good.
DStv (MultiChoice)'s replyOfficial
28 Oct 2017, 10:21Dear Marnus
Thank you for bringing this matter to our attention.
I'm aware of the above reviews and I sincerely apologise for the delay and Inconvenience caused.
The matter is still pending, I have sent an urgent follow-up request to our finance team.
I will provide feedback on Monday. You can also follow-up with me directly my email address *** or contact me on *** from 9am - 5pm [Mon -Fri ].
I again apologise for any inconvenience caused.
Regards
Elna [DStv : Hello Peter Complaints]
Best regards,
DStv (MultiChoice)'s reply28 Oct 2017, 10:21
Official
Dear Marnus
Thank you for bringing this matter to our attention.
I'm aware of the above reviews and I sincerely apologise for the delay and Inconvenience caused.
The matter is still pending, I have sent an urgent follow-up request to our finance team.
I will provide feedback on Monday. You can also follow-up with me directly my email address *** or contact me on *** from 9am - 5pm [Mon -Fri ].
I again apologise for any inconvenience caused.
Regards
Elna [DStv : Hello Peter Complaints]
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Oct 2017, 16:47Dear Marnus
I've received feedback from our finance team and I confirm the billing on your account has been rectified; all necessary adjustments were done.
The account is up -to-date your next payment is due 27-03-2018. You shouldn't be disconnected going forward.
I again apologise for any inconvenience caused.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply31 Oct 2017, 16:47
Official
Dear Marnus
I've received feedback from our finance team and I confirm the billing on your account has been rectified; all necessary adjustments were done.
The account is up -to-date your next payment is due 27-03-2018. You shouldn't be disconnected going forward.
I again apologise for any inconvenience caused.
Regards
Elna
Best regards,
MB
Mar B's updateReviewer Update
02 Nov 2017, 08:31Hi Elna. Thanks for the feedback/confirmation. However, at this point I am still a bit sceptical (forgive me for that) as I have heard before that the issue is resolved and then 2 weeks later my viewing was suspended.
I do thank you though for the effort to follow up and give feedback. I will monitor the account and will let you know if things change again.
MB
Mar B's update02 Nov 2017, 08:31
Reviewer Update
Hi Elna. Thanks for the feedback/confirmation. However, at this point I am still a bit sceptical (forgive me for that) as I have heard before that the issue is resolved and then 2 weeks later my viewing was suspended.
I do thank you though for the effort to follow up and give feedback. I will monitor the account and will let you know if things change again.
MB
Mar B's updateReviewer Update
23 Nov 2017, 11:12Hi Elna. As expected, I have just received a sms demanding payment again (this time for R305 before end of November). So again, issue still not resolved. Please advise.
MB
Mar B's update23 Nov 2017, 11:12
Reviewer Update
Hi Elna. As expected, I have just received a sms demanding payment again (this time for R305 before end of November). So again, issue still not resolved. Please advise.