JJ
Johan J
1 reviews | Active since Feb 2016
19 Mar 2016, 08:42
Empty promises!!!
I complaint about the difficulties experienced with my explora catchup that doesn't update and problems encountered with the call centre at the beginning of the month (2 March 2016)!<br> Got a call from Multichoice that did apologise and promised that someone will call me that evening after 17:00.<br> Got a call at 22:00 and asked the guy politely if he can phone me the next day. Yes he will do just that!<br> It is the 19th and NOTHING!!<br> Multichoice have just confirmed my reason for complaining the first time!<br> Pathetic!<br> I think its time that a competitor enters this market so that we as consumers at least get a choice who we want to use!!!
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DStv (MultiChoice)'s replyOfficial
21 Mar 2016, 08:16Hello JohanJ73,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've escalated your complaint at the time of your complaint for assistance, however we have requested one of the technical team agents to call you urgently to assist with the technical problem. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've escalated your complaint at the time of your complaint for assistance, however we have requested one of the technical team agents to call you urgently to assist with the technical problem. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply21 Mar 2016, 08:16
Official
Hello JohanJ73,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've escalated your complaint at the time of your complaint for assistance, however we have requested one of the technical team agents to call you urgently to assist with the technical problem. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've escalated your complaint at the time of your complaint for assistance, however we have requested one of the technical team agents to call you urgently to assist with the technical problem. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,