Empty promises

<p>I spoke to Lerato (ref no: SD ********** ) on 4/4/2017, i explaind to her that my partner was beign retrenched and that i asked for my account to be cancelled on 28/2/2017 already (30days notice) yet DStv took it upon themselves to place me on price lock and keep debiting my account. this is after numerous calls and making sure that no more debits will go off as we are down to one salary and we can not afford DSTV anymore. so come April and the debit runs, Lerato promises me on the 4th that my account will be cancelld and the refund will be processsed and i will have the money in my account by 15/4/2017. so before i could even tell the story after ending the call the account is closed, no more dstv. wow i am im pressed someone is actually doing what they said. but now lets wait for the refund... so today is the 20th and i still dont have my money. so i call since nobody is responding to my facebook posts.. i speak to a VERY RUDE Tebogo (Ref no: ********** 4I48) who tells me that the refund was only processed on the 12th? a week after i was cut off???? and that he can see the monies is only payable tomorrow. so then tell him that due to their incompetence i have a R0 bank balance ai need this sorted out today. will he not ask me for a bank statement. after you just told me you are only paying me tomorrow! then you refer me to the customer team.. and MPhO asks me for the same thing... but now the refund was processed on the 11th?? so since nobody actually knows what is going on i am still left with no money since someone did not listen when i told then to cancel this account in February 2017. Why do we even bother to do the right thing..... Lerato failed me with her empty promises of ensuring my refund will be done by the following week, then you have consultants asking me to send info to buy time when they clearly know it will show nothing.. i am not a fool people... so i have send an email to MPHO and her manager which aparently does not speak to clients since he does not have a telephonce Clint Schoeman and i told them i will not incur any costs in requesting bank statements from my bank but that DSTV needs to send me proof that the refund has been done before 12h00 today. i also want this refund sorted out today as i do not accept waiting two weeks for refund when you have had the benefit for a months premium in your bank account and i am left with no food for my kids since you stole this money from me!</p>