Empty promise,still have the same problem

Rupert from multichoice has rep**** to my previous complaint and stated that the matter is sorted it out,because we were incorrectly billed and paid on the total outstanding amount in August 2015.We do not receive any bills whatsoever or messages on our decoder either.The same amount has been brought forward again,and now we are being held liable for that and services are disconnected again without any warning,after we got advised from the call centre on payment due,and that was paid accordingly.<br> <br> This is becoming quite tedious and annoying,last year the same story where we paid on time and we were disconnected and the reconnection fees piled up,and it was reversed and then a few months later,they put it back on.<br> <br> This matter is a violation of my rights as a consumer,and it borders on complaining directly to the consumer council for resolution,because my money and time is being wasted as a result of poor service.