1 reviews | Active since Oct 2012
Empty promise on calling me back
<p>I sent an email to ********** to cancel my decoder insurance and I received an acknowldement email saying I will get the response in 24 hours but that did not happen and my insurance is still active.</p>
Dear Dumisani
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Dumisani
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Good day Dumisani
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
We have escalated your request to our insurance department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Good day Dumisani
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
We have escalated your request to our insurance department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Yor insurance department did not call me until today so you keep on lying to me.
Yor insurance department did not call me until today so you keep on lying to me.
Good day Dumisani
Reference is made to our telephonic conversation in regards to the cancellation of the insurance on your account.
We confirmed that insurance on decoder number U*** has been cancelled as requested.
A confirmation letter will be e mailed to your personal email address as confirmation of your request
Should you require any further assistance, please do not hesitate to contact us .
Kind regards
Rupert
Good day Dumisani
Reference is made to our telephonic conversation in regards to the cancellation of the insurance on your account.
We confirmed that insurance on decoder number U*** has been cancelled as requested.
A confirmation letter will be e mailed to your personal email address as confirmation of your request
Should you require any further assistance, please do not hesitate to contact us .
Kind regards
Rupert
Thanks it is now cancelled.
Thanks it is now cancelled.