EMPLOYEES NEEDS TRAINING , WORST CUSTOMER SERVICE

DSTV IS NOT A JOY WHATSOEVER I HAVE NEVER SEEN A COMPANY WITH SUCH *********** EMPLOYEES SINCE I JOIN DSTV I NEVER HAVE PEACE OF MIND WITH THIS ENTITY I FEEL LIKE A WALKING COMPLAIN CONSUMER EVERY 🕳👩🏾🦯 I called in the 25 of September 2021 I requested for my Dstv to be cancelled account was not actioned as per request, on the 4th of October I spoke to a consultant who adviced that my money could not be refund as my service was not cancelled. I requested for a manger as that was not my error she stated a manager will call me to date no manager has called me eventually on the 7th October I called back some lady assisted me and advised that the money will be in my account within 3-4 days today I call to confirm when il have the funds spoke to a gentleman said that the money would only be refunded within 7 days told him that I was not told that I need the money as today is the 4th day he than transferred me to his supervising manager lungelo who said he will esc the matter and call me back he still hasn’t I called back and spoke to a consultant who’s manager called me back 17:22 and could not give me an answer in regards to getting my money back I advise that if I log a complain the matter will be resolved why can a client not be serviced correctly all she did was apologise, DSTV ur company will go down because of the employees u have please send your people for training on customer service can I please get my money back !