Employee fed up with his job

3 weeks back I called into the Multichoice call center with my fiance whom was trying to reset our decoder since our son blocked it, while my fiance and I were on a conference recorded line with Njabulo Mhlongo trying to get assistance from him, he was very impatient and didn't sound like he was willing to help. Anyways this ***** Njabulo instructs my fiance to switch off the decoder and switch it back on while she does that she tell him to please stay on the line as it might take sometime and she wants to make sure the decoder has been reset. In the back round this ***** is heard saying ****ING IDIOT! I asked to speak to the team leader how sounded and seemed to be taking the matter lightly no apology or whatsoever from her on behalf of her colleague for the appalling service until I mentioned it to her! There was no way Multichoice could make up for the ****py service Multichoice provided us with, I was only told internal process would be followed.If only DSTV had a great competitor I would have canceled my subscription without thinking twice about it. Anyone who wants to listen and make the call go viral please let me know.