Employee attitude problems

Today is my payment date and I haven't been able to make payment on any of the banking platforms (FNB) and I'm not sure why. I messaged DStv to find out what is the grace period for non-payment as I am obviously not going to able to pay today. I just needed to know that I won't be disconnected until I am able to make payment which is only tomorrow. A person with the initials PB was helping me but this person was not giving me a straight answer. He/she first asked what's the message I'm getting when I try to make payment and I was told that it's a problem with my banking. Well, obviously!! I could've told you that! Then goes on to tell me that I can make payment at Pep and Pick n Pay and every other place under the sun. It's after 8 pm, am I going to go to a store now and make payment?? Certainly not. I then ask how many days do I have, that's all I need to know. I get told "If you read the whole text you'll see the other options" Uhm, excuse me?? Is that how you speak to customers?? Is that how you're trained to speak? Is that the attitude that's permitted? I don't appreciate the sass from this person and that's the only reason I'm here right now, you think because you're not using your full name you won't be reported? Eventually I'm told that I need to make payment by tomorrow. That is literally all I needed to know from the very beginning. This is the answer that would've sufficed in the initial response. He/she could've saved all that time and energy spent texting back and forth and maybe used the time to help someone else. If I get cut off because I'm having banking issues and not because I just simply didn't wanna pay, there will be a problem. Also I really despise paying that unnecessary R50 reconnection fee, you guys make enough money off of us as it is