dM
dikeledi M
1 reviews | Active since Mar 2012
26 Aug 2020, 08:58
Emotionally abused...
After refusing to refund the double payment that I made by mistake, they then decided to disconnect the services yesterday... Why do I have to be treated like this, you have a full R399 premium for September because I paid double in August...You refused to refund me because you wanted proof of payment YET you confirmed that you can see the double payment on the system... I am done with multichoice!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Aug 2020, 09:28Hi Dikaledi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Aug 2020, 09:28
Official
Hi Dikaledi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Aug 2020, 05:53Hi Dikaledi,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Your DStv services are active on the account, and the account is paid up till the 24th of September 2020. This disconnection was due as a result of a technical glitch and we apologise once again. We can assure you, you will never experience this again.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Your DStv services are active on the account, and the account is paid up till the 24th of September 2020. This disconnection was due as a result of a technical glitch and we apologise once again. We can assure you, you will never experience this again.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply27 Aug 2020, 05:53
Official
Hi Dikaledi,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Your DStv services are active on the account, and the account is paid up till the 24th of September 2020. This disconnection was due as a result of a technical glitch and we apologise once again. We can assure you, you will never experience this again.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Your DStv services are active on the account, and the account is paid up till the 24th of September 2020. This disconnection was due as a result of a technical glitch and we apologise once again. We can assure you, you will never experience this again.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,