Emotional abuse

I'm Grace mokansi, cell number ********** 243,address 8202 makhetha street Orlando west 1804, I've been mistreated by multichoice for months now, they disconnect my dish anytime they want, sending a message that i didn't pay, whereas I'm on a price lock that's on a debit order only, on the second of May i phoned to confirm that they did debit my account, they told me yes R359 was debited on my account, then today i received a message that they disconnected because the was no payment, all charges of reconnection comes to me, they are requesting a bank statement, i will pay the charges, where are my consumer rights? Nondumiso mthetwa was helping me, please i need help