EMOTIOAL ABUSE

Yoh! I have never been so emotinally drained by a company like DSTV has, DSTV was running a promotion for the new 304 channel, they where advertising that if you are on the lower packages you can upgrade to compact and pay R329 for three months, on the 18th of may it was the last day to claim the promotion which I did, they said I must pay a pro rata for R58, they once informed me a pro rata amount is valid for seven days, on the third of June I paid R100, they disconnected my services, I was shocked because my account was in arrears, on the 6th of June I call them to ask how much should I pay as they sent me to pay a ridiculous amount, then this guy Tebogo tells me he cant see the package, I tell him I did not willingly upgrade, he tells me to send him screenshots of the conversation I have of the confirmation of the promotion and promised to get back to me, which he did not, I send a follow up no response, then on the 27th I call to check the status of my query, they tell me my account is mixed up because I have two decoders, I told them to remove the other decoder of their system as I no longer use it, today I call again to ask why am I still being told that I should pay ridiculous amounts, now they tell me the cancelled my subcription and I did not initiate it, I clearly stated cancel the PVR decoder, that if they can assist me they must put me back ro the family package, I was told my query will escalated and that someone will call me, I am still waiting.