MM
Mohau M
1 reviews | Active since Nov 2021
06 Jan 2025, 12:06
Email bouncing
Good day
I hope this email finds you well.
I am writing this complain on behalf of my mother.
She took he decoders to one of the dstv service providers during the month of December. She was going to ask to be assisted as one of the decoders fell and is now broken. The consulted refused to assist her saying the seal on the decoder is broken.
She came home, was called DSTV, and they said we should call the insurance. I then sent an email on the 17th of December, which received a reply on the 24th of December. I tried replying to the very same email, and now I am receiving an error message.
Please can we be assisted as she is still paying for the decoder insurance and for dstv but she can not use the decoders as noone has gotten back to her on her reported issue
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Jan 2025, 12:19Hi Mohau,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Jan 2025, 12:19
Official
Hi Mohau,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Jan 2025, 15:00Hi Mohau,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we have sent test email to *** and the email seems to be working fine, altrenatively contact ***.
You may try to create a new ticket by emailing ***
When sending an email to please attach 360 degrees pictures of the device so that we may assist with a claim.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we have sent test email to *** and the email seems to be working fine, altrenatively contact ***.
You may try to create a new ticket by emailing ***
When sending an email to please attach 360 degrees pictures of the device so that we may assist with a claim.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Jan 2025, 15:00
Official
Hi Mohau,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we have sent test email to *** and the email seems to be working fine, altrenatively contact ***.
You may try to create a new ticket by emailing ***
When sending an email to please attach 360 degrees pictures of the device so that we may assist with a claim.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we have sent test email to *** and the email seems to be working fine, altrenatively contact ***.
You may try to create a new ticket by emailing ***
When sending an email to please attach 360 degrees pictures of the device so that we may assist with a claim.
Kind Regards,
DStv: Hello Peter Team
Best regards,