Either you payback my money or you re connect my Service!!!!!

He bathong not Dstv wanting to **** me. On the 24th November I made payment for my Dstv I went to their Chat box on whatsapp and I was told to pay R479 which I then paid directly from the option that populates saying pay now. Suddenly my service is suspended today I need to pay R207 like when did Dstv Compact become R686. This person now tells me I had an outstanding balance of R40 and they connected my service from the 24th to the 1st December at R114 so now I have an outstanding balance of R207 to cover my viewing until the 1 Jan 2023.So why in the hell did you app over charge me only for my services to be disconnected? Who's diermaaker the Consultant or the Chat Box.