1 reviews | Active since Mar 2011
EITHER DEAF OR STUPID
I spent 24 minutes on my cellphone asking why the the account was deactivated when it was paid for. Maybe if I spoke isiXhosa message would have been clearer. I have a decoder whose services were paid for and the next payment is due on 01 July 2015. When I get home the services are suspended. And the woman I spoke to nevet understood me when I asked why they were disconnected. Funny thing is on the system voice prompts when I punch the smartcard numbr it says its active but my kids cant watch tv now. I WANT SOMEONE TO EXPLAIN TO ME NOW WHY ARE MY SERVICES DEACTIVATED WHEN THEY HAVE BEEN PAID FOR? Multichoice has this **** tendencies of having consultants who r either *********** or r just plain dumb when it comes to problem solving. I do not expect to spend 30 minutes talking to a person asking one question and still dont get a resolution, that *******. Was IS THIS DECODR INACTIVE WHEN IT WAS PAID FOR? I NEED IT ACTIVE OR MY MONEY BACK. SIMPLE!!
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants.Your service has been reactivated and the billing on your account explained.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants.Your service has been reactivated and the billing on your account explained.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert