SE
Sonya E
1 reviews | Active since Jan 2014
27 Oct 2020, 20:13
Eish Dstv
Today again I tried reconnecting our holiday view- I’ve tried via WhatsApp, my Dstv website, email, phone and eventually via Facebook. What a joke- the system is so good at referring you elsewhere and yet nothing works. I’m still sitting with a system that is not connected. It would be interesting to know what multichoice pays some tech company for their worthless systems.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
27 Oct 2020, 20:42Hi Sonya,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Oct 2020, 20:42
Official
Hi Sonya,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
SE
Sonya E's updateReviewer Update
28 Oct 2020, 10:20What the heck - it has been more than 24 hours with no feedback and none of your Communication platforms are responding. What options do I have?????
SE
Sonya E's update28 Oct 2020, 10:20
Reviewer Update
What the heck - it has been more than 24 hours with no feedback and none of your Communication platforms are responding. What options do I have?????
DStv (MultiChoice)'s replyOfficial
29 Oct 2020, 12:16Hi Sonya,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies for being delayed when activating your Holiday Home decoder.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We do confirm the Holiday Home decoders were activated.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies for being delayed when activating your Holiday Home decoder.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We do confirm the Holiday Home decoders were activated.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply29 Oct 2020, 12:16
Official
Hi Sonya,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies for being delayed when activating your Holiday Home decoder.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We do confirm the Holiday Home decoders were activated.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies for being delayed when activating your Holiday Home decoder.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We do confirm the Holiday Home decoders were activated.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,