AB
Angeline B
1 reviews | Active since May 2013
16 Jun 2015, 07:02
EFT vs CHEQUES
Following my complaint of having to fight for my refund, my money, you had the audacity to deposit a cheque into my account, knowing it would take 7 working days to clear, thus making me wait in total for 18 DAYS for my money. That was done deliberately when you could easily have done an EFT. I hope that when people read this,they will think long and hard before giving you access to their account, as I am doing. <br> <br> A word of advice, try speaking to people verbally. Stop hiding behind the written word. You'll find that people appreciate that more and simply - IT'S JUST GOOD MANNERS
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Jun 2015, 10:01Hello shazzilana,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
MultiChoice pays out refunds by cheque for security reasons. This is to protect both MultiChoice and our subscribers from unwanted elements.
Thank you for taking the time to point out our service failings and suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
MultiChoice pays out refunds by cheque for security reasons. This is to protect both MultiChoice and our subscribers from unwanted elements.
Thank you for taking the time to point out our service failings and suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply16 Jun 2015, 10:01
Official
Hello shazzilana,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
MultiChoice pays out refunds by cheque for security reasons. This is to protect both MultiChoice and our subscribers from unwanted elements.
Thank you for taking the time to point out our service failings and suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
MultiChoice pays out refunds by cheque for security reasons. This is to protect both MultiChoice and our subscribers from unwanted elements.
Thank you for taking the time to point out our service failings and suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,