****ed off by DStv multi choice

I am very disappointed with DStv, I made a mistake on my payment on the 12 February 2024 and called them emmediate to rectify and sent proof of payment and the promised to allocate the payment within 48 hours but till to date I am disconnected for a payment I made a month ago and my March payment was successfully but I can not watch my tv for payment allocation that was made and the every time I called them they tell me we have escalated the issue till today , spoke to Mavis Madondo who claims she is a supervisor but can not help I must wait another 48hour, this is unacceptable and I wish we had an alternative I would cancel DStv and use other but unfortunately we only have this poor service. And guess what they tell they don’t have a line for complaints.