****ED OFF AND I'M NOT EVEN A CUSTOMER FOR DSTV

Firstly DStv is already ripping us off with regards to their service as they repeat their shows and movies millions of times yet its so expensive but not even worth upgrading to other channels and now I know why people are switching to online TV because there is no variety. Now I paid DStv in error I do not own a DStv account so I contacted them for a refund and it was a huge procedure which I went through without complaints I sent the relevant documents and done that was required of me. I got a response that my money will be refunded within 3 working days but that did not happen I am capitec so my money reflects in a matter of hours whether its instant or not and still no money and I am so ****ed off. It was my error and I didn't complain going through the process but now when this happens and you guys don't stick to your procedures it ****es me off. I WANT MY MONEY.