1 reviews | Active since Aug 2019
****ed
Good day
I would like to share my experiences regarding my explore it's been almost 5 years that I've been paying more money on my dstv explora then the rest of SA am sure.over the years I've been calling multichoice every month fighting nd shouting cos of my bill being high and all of their consultants is giving me different stories I don't know what is happening at that call center but now am tired and it's not the first time contacting hellopeter.
Long story short
About a month ago I spoke to one of their consultants I can't remember the gentlemen's name but he was so helpful.he told me that he was gonna put me on pricelock for 12 months but in those 12 months I cannot upgrade or downgrade which was gonna come down to 429 a month.nd I thought wow!!! That works for me nd he insured me that I Wil not pay more or less then 429.
It seems I was getting excited to soon....this month my bill was on R643 I couldn't believe my eyes after multichoice told me that I was gonna pay 429.i phoned in explaining them that I was on pricelock for 429 so how come it's on 643...nd as usual they came up with all sorts of stories...am tired of buying R 50 airtime to call them each and every month they would put me on hold till my airtime finishes.am getting ****ed
This month I paid 500 which is more then the 429 but stil my bill is on 583 now for next month can someone help me cos this multichoice is ripping me off pls
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We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
If I view my bill on WhatsApp and it gives me a certain amount then I pay that...a month ago multichoice gave me a amount of 220 or 230 can't remember then I paid 270 which was more then u guys initially ....now u telling me it's because of that month that am being billed so much...
So from my experience if u have an system error u should reach out to clients informing them what the matter is,not keep quiet and then give me high amounts and stil wanna hold me responsible for it I Wil not stopped until am satisfied....i just got a call from multichoice but then the call got dropped in my ear...which I find very unprofessional for a company like multichoice it's a disgrace thought they gonna call back but no not them.
Il keep on writing reviews until am blue I can promise u that
If I view my bill on WhatsApp and it gives me a certain amount then I pay that...a month ago multichoice gave me a amount of 220 or 230 can't remember then I paid 270 which was more then u guys initially ....now u telling me it's because of that month that am being billed so much...
So from my experience if u have an system error u should reach out to clients informing them what the matter is,not keep quiet and then give me high amounts and stil wanna hold me responsible for it I Wil not stopped until am satisfied....i just got a call from multichoice but then the call got dropped in my ear...which I find very unprofessional for a company like multichoice it's a disgrace thought they gonna call back but no not them.
Il keep on writing reviews until am blue I can promise u that