1 reviews | Active since Dec 2016
<p>I normally pay my subscription via EFT, no problem, Nadal. Now on the 03th April, I bought a new DSD and called in asked them to disconnect the old one and connect the new one, was advised amount to pay, which I transferred R380 via EFT as I normally do then on the 05th 0r 06th, I received SMS that I haven't paid, I bought airtime, called them and I was advised by one the consultant that payment is indeed reflecting. On the 18th, I received a disturbing SMS that payment is due, I called and asked how, they say payment is not reflecting. How? I don't know. I was disconnected and was advised they will reconnect my services only when I send proof, went to the bank, send proof, no respond whatsoever. I called on and I'm advised they haven't received proof of payment and they will disconnect me after 48hours again and I need to call and reconnect as its a process to allocate payment. Now it's inconvenience me, my airtime, my time and energy. You just like Telkom, taking advantage as you know you don't have competition. **** service whereas we paying. Who's buying us airtime? It's not on. It's enough that we have to watch your repeats but this...</p>
Dear Nellie
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Nellie
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Good day Nellie
Thank you for taking your time to contact us.
According to our records, your service has been reconnected.
Your payment is still not yet reflecting. Please forward the proof of payment to ***. Alternatively send it to the call centre team leader you spoke to.
Once we get the proof of payment, the copy will be forwarded to our finance team for allocation.
Kind regards
Dinah
Best regards,
Good day Nellie
Thank you for taking your time to contact us.
According to our records, your service has been reconnected.
Your payment is still not yet reflecting. Please forward the proof of payment to ***. Alternatively send it to the call centre team leader you spoke to.
Once we get the proof of payment, the copy will be forwarded to our finance team for allocation.
Kind regards
Dinah
Best regards,
Hi
I have done that on 19/04/2017, will do it again.
Hi
I have done that on 19/04/2017, will do it again.
Good day Nellie
I tried to contact you today but could not reach you.
Please be informed that your payment has been allocated back into your DStv account. The reconnection fees charged were reversed as well.
If you have any further queries, please feel free to contact us.
Once more, thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Good day Nellie
I tried to contact you today but could not reach you.
Please be informed that your payment has been allocated back into your DStv account. The reconnection fees charged were reversed as well.
If you have any further queries, please feel free to contact us.
Once more, thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Thank you
Thank you
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