Early in the month i phoned multichoice number talked to an agent and asked her to cancel Dissey plus on my subscription since I am nolonger able to pay for Dissey plus as dstv premium has gone up

Early in the month i phoned multichoice number talked to an agent and asked her to cancel Dissey plus on my subscription since I am nolonger able to pay for Dissey plus as dstv premium has gone up. I asked her more than once if she cancelled and she proceeded she has to my surprise the agent told me it was not cancelled but he'll cancel it. My question is who will now pay for Dissey since I asked for it to be cancelled but wasn't. I'm so unhappy with customer service from Multichoice