1 reviews | Active since Jan 2021
Earlier this month I spoke to a consultant on the website via chat requesting that my payment date be changed from the 5th of each month to the 20th which will be more convenient for me due to the covid strains on salaries. Today I go onto whatsapp to c
Earlier this month I spoke to a consultant on the website via chat requesting that my payment date be changed from the 5th of each month to the 20th which will be more convenient for me due to the covid strains on salaries.
Today I go onto whatsapp to check my balance in order to plan for 20 January and the amount has went up from R398 to R591.00 Apparently that is a fee being charged which I was not informed about when requesting for the changes to be made on my account. Which I find unacceptable.
I spoke to Refilwe Gloria on 31/12/2020 at 14:16 Her response was "alright I have changed your payment date to the 20th" No terms and conditions were mentioned in the chat. This is poor service. Has your staff not been trained to inform your paying customers of such terms when assisting via Live chat?
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I need to know what the measures are that will be taken against your consultant that did not do her job properly. I am disgusted by how Multichoice treats it's customers.
I need to know what the measures are that will be taken against your consultant that did not do her job properly. I am disgusted by how Multichoice treats it's customers.