Each and every day a new error!

I have received the Explorer decoder and accepted the terms and conditions of R799 om/24 months! Problem is each and every day I am having signal problems! Some days E16 codes - the 107 codes and most often \no connection to primary decoder"- Day after day I am spending money on calls (pay as you go) between R30 - 85 per day to be able to view the entertainment that I am paying for! Every time there is a very helpful person - resetting and what ever they do! But if I am not changing anything on my side - who is? Why must I pay R800 per month and still phone and beg to please have access to what I am paying for???? None of the call centre operators could assist with this question! My question is - what now? Should I forward my pay as you go receipts to Multichoice? Or does multichoice have a call centre that can return calls to fed up clients??"""