1 reviews | Active since Jul 2018
E48-32 Error Unresolved after a week
I contact DSTV on Wednesday, 25 July 2018 to report my E48-32 error on my Explora 1 decoder. I was advised by the call centre agent that this was due to a software update that DSTV did which impacts the Explora 1 decoders. She said that she escalated this to the Technical Department and it would be resolved in 24 hours. Practically a week and 4 follow up calls later (to which I was advised to phone back in 24 hours and finally advised that it might be resolved at the end of the week) I am still without DSTV.
Please can this error be resolved? It has been escalated 4 times now - please attend to this. And please do not advise me to bring my decoder in to be tested or to reboot my decoder which I have done....multiple times. It worked perfectly until the software upgrade.
How will you compensate your customers for the inconvenience caused by yourselves?
I look forward to a reply.
Dear Samantha Pohlman
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Samantha Pohlman
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Samantha Pohlman
Reference is made to our telephonic conversation regarding the Error code on your Explore one decoder.
We advised that we escalate your concern to our technicians to call you and assist in resolving your concern.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Samantha Pohlman
Reference is made to our telephonic conversation regarding the Error code on your Explore one decoder.
We advised that we escalate your concern to our technicians to call you and assist in resolving your concern.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,