E48-32 Error - DSTV/Multichoice is a waste of time and money!!!!

For the past 2 months I have not been able to watch almost all my channels due to an E48-32 error. I have called Multichoice on 3 occasions, was told that this was a national matter and they were working on resolving it. I called again after about 2-3 weeks and I was told that the matter has been escalated . After another 2 weeks, I called them and asked them for a refund for all the channels that I paid for but cannot watch and they told me that the matter had been re-escalated. They promised to call me back with feedback, to this day, no one has bothered to call me. To rub salt into the wound, today I received an SMS about the next payment being due in a week's time!! Payment for what?? I really cannot wait for the fibre installation to be completed in my area so i can leave DSTV/Multichoice and join Netflix. The customer care/service at Multichoice is pathetic, all they care about is money. There is absolutely no multi-choice/s for the customer!!!