NM
Nontokozo M
1 reviews | Active since Jan 2015
03 Dec 2016, 22:34
E48-32 error
<p>Called Multichoice to try and get the decoder error fixed but they were not able to help. we pay our subscription monthly but they can't even help with making sure we get the best of their product. it's really disappointing...we literally only can watch a few channels. the others don't work. </p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
05 Dec 2016, 08:28Dear Nontokozo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply05 Dec 2016, 08:28
Official
Dear Nontokozo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Dec 2016, 13:53Dear Nontokozo
Apologies for the delayed response, We tried contacting you today at 1:31 pm to no avail. Please let us know if you still experiencing the "E48-32" error.
Further kindly provide us with the account holder's details, we are unable to access the DStv account with the ID number you provided :
• MultiChoice Customer Number
• ID Number
We await your response.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply06 Dec 2016, 13:53
Official
Dear Nontokozo
Apologies for the delayed response, We tried contacting you today at 1:31 pm to no avail. Please let us know if you still experiencing the "E48-32" error.
Further kindly provide us with the account holder's details, we are unable to access the DStv account with the ID number you provided :
• MultiChoice Customer Number
• ID Number
We await your response.
Regards
Elna
Best regards,
NM
Nontokozo M's updateReviewer Update
06 Dec 2016, 19:26Hi Elna
My apologies for the missed call, I was in a meeting.
Customer: ***0
I'd no: ***
Kind Regards
NM
Nontokozo M's update06 Dec 2016, 19:26
Reviewer Update
Hi Elna
My apologies for the missed call, I was in a meeting.
Customer: ***0
I'd no: ***
Kind Regards
DStv (MultiChoice)'s replyOfficial
09 Dec 2016, 15:44Hi Nontokozo
Apologies for the delayed response. We fully understand your frustration and irritation that you may have experienced in this regard.
However after troubleshooting has been done and the problem still persist. We recommend that you take the decoder for testing at your nearest Multichoice centre or Agency to determine what could be the problem.
Further find this link where you can check for your nearest agency : https://selfservice.dstv.com/agencies.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply09 Dec 2016, 15:44
Official
Hi Nontokozo
Apologies for the delayed response. We fully understand your frustration and irritation that you may have experienced in this regard.
However after troubleshooting has been done and the problem still persist. We recommend that you take the decoder for testing at your nearest Multichoice centre or Agency to determine what could be the problem.
Further find this link where you can check for your nearest agency : https://selfservice.dstv.com/agencies.
Regards
Elna
Best regards,