E48-32

E48-32 How can I have no signal due to weather conditions when it's a clear day outside? Unless there's something I'm missing. And I have not changed any installation processes prior this error. The quality we receive from DStv is substandard and very disappointing. Now I'm sitting at home with no viewing pleasure, yet Ive paid my subscription. Called the call centre, now it's stuck in the installation process because the signal is too weak to complete the action. Now what?