YM
Yoli M

1 reviews | Active since Feb 2017

18 Dec 2019, 11:34

E42-32 ERROR Since Monday no SERVICE on my DSTV !!! WHAT IN the HELL ??

I ma ****ed off since Monday i have had no TV service yet i always pay for my subscriptions on time and yet i am home without connection since Monday i have been calling you guys constantly about this and all you ever say is reboot and switch Tv back on in 15 minutes now i have had no Dstv connection since Monday some channels are playing and within 10 minutes they blAck out with an E42-32 error and there is no wind at all i called this morning and can you imagine my daughter is home without TV YET I HAVE PAID FULLY what is wrong with you guys honestly what must 1 do to get all the channels as before ? i am very frustrated by this going back home everyday this week without my channels is a freaken pain !! what **** is this ??? i have followed all the below :

E48 – Searching for signal

Why is this happening? Your dish is receiving a poor signal. This could be due to a loose connection, bad weather, or faulty equipment.

How to fix it: If the weather is fine, check that the cables from the satellite dish are connected to the decoder properly. Then switch off the decoder power at the wall plug and wait at least 10 seconds before switching it on again.

If this doesn’t help, speak to DStv Customer Care on ***, from 7am-11pm, 7 days a week.

& still nothing called the consultant this morning as well like what in the HELL ??!!!

I do not want to get back home and this is still going on below is my Customer Number: ***0

THIS BETTER BE TAKEN CARE OF TODAY OR YOU WILL BE LOSING ME AS 1 OF YOUR CUSTOMERS THIS is RIDICULOUS i am ****ED !!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Dec 2019, 08:23
Official
 Dear Mandisa, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, Dstv: Hello Peter Team