E16 for 4 days no one interested.

I had my price lock explora installed on Saturday morning before the rugby. Guess what after 8 calls and the last one with an extremely rude agent saying I must just wait. Well its Heritage day, and school holiday and i am watching a E16 error which apparently only price lock section can fix because my account is not active. And they dont work on weekends or public holidays. When this deal was offered I was told I needed to install the decoder within 14 days of delivery or I will be billed.

Despite being a loyal customer for more than 15 years I am treated like dirt.