AB
Andries B
1 reviews | Active since Aug 2019
01 Dec 2020, 17:44
E16 empty promises
After more than a week and numerous calls and empty promises my extra view is still not activated. E16. Same story everytime, agents system does not have access to clear the error or link the decoder as a extra view. By empty promises I mean that agents assure me that they sent the details to the section dealing with this and within 24hrs it will be sorted out... Obviously it is not.... Even expedite the problem but still no results.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
01 Dec 2020, 18:35Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Dec 2020, 18:35
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
AB
Andries B's updateReviewer Update
02 Dec 2020, 17:18Thank you. Just to proof my point, yesterday around 17h00 with my last call to customer services I was promised/assured again that it will be fixed within 24hours...again another empty promise as it is still not fixed... Going for over a week now to fix er16-4 or let me say like one agent explained.... Moving house C to house A. Totally unacceptable as this same decoder was used in the same setup earlier this year.
AB
Andries B's update02 Dec 2020, 17:18
Reviewer Update
Thank you. Just to proof my point, yesterday around 17h00 with my last call to customer services I was promised/assured again that it will be fixed within 24hours...again another empty promise as it is still not fixed... Going for over a week now to fix er16-4 or let me say like one agent explained.... Moving house C to house A. Totally unacceptable as this same decoder was used in the same setup earlier this year.
DStv (MultiChoice)'s replyOfficial
03 Dec 2020, 12:28Hi Andries Badenhorst,
I have attempted to get in touch with you however the call went to voicemail. I have however contacted Vanessa Badenhorst so that I may notify that services on the secondary decoder has been activated.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
I have attempted to get in touch with you however the call went to voicemail. I have however contacted Vanessa Badenhorst so that I may notify that services on the secondary decoder has been activated.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply03 Dec 2020, 12:28
Official
Hi Andries Badenhorst,
I have attempted to get in touch with you however the call went to voicemail. I have however contacted Vanessa Badenhorst so that I may notify that services on the secondary decoder has been activated.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
I have attempted to get in touch with you however the call went to voicemail. I have however contacted Vanessa Badenhorst so that I may notify that services on the secondary decoder has been activated.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
AB
Andries B's updateReviewer Update
04 Dec 2020, 09:30Thank you. My apologies as I was in a meeting at work. Thank you for your time and effort. Its a pitty that it had to go this far as I requested alternative numbers for the people who deal with my problem. Enjoy the weekend
AB
Andries B's update04 Dec 2020, 09:30
Reviewer Update
Thank you. My apologies as I was in a meeting at work. Thank you for your time and effort. Its a pitty that it had to go this far as I requested alternative numbers for the people who deal with my problem. Enjoy the weekend