E16 Code DSTV System Problem

Second time in 2 weeks that we have a E16-4 error on our TV - my service is once again off since 4h00 today!!! Still off - it is now 22h10 - Had to hold on for more than 45 minutes today - was told by the call centre agent my call was referred to a senior person? I ended the call - after listening to music for 45 minutes and phoned again - only to be told there is a System Problem??? Really?? Can you please sort this out immediately as there is NEVER a system problem when the Debit Order is paid every month??? Pathetic!!