E16

This morning we got an E16 error. This is the second time this week. The chat option only opens at 07h00. We still are unable to access the service even though the documents were sent (for the 3rd time). Apparently this is because the subscription was paid a day late. So every 3rd day we have to wait for 7am, then resend POP and get reconnected (if we we even get reconnected). I now see why people are deactivating their service.