E16-4 error but i paid my account

Item: DStv (MultiChoice)
Rating: 2
Author: Anrich S

Hi<br> I came home the day after making a payment and found dstv not working displaying this error. I pay extra every month and say I still owe money. Call centres aren't of much help and it is getting frustrating. Along with this my pvr facilities get cut off every now and then for no reason. I have the full dstv premium package with the Explora so expect to have better service

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Replies (1)

DStv (MultiChoice)'s replyOfficial

14 Sept 2015, 11:54

Hello Worsie3 ,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply14 Sept 2015, 11:54

Official