E16-4 error and no one can call me back!

Item: DStv (MultiChoice)
Rating: 2
Author: nasiefa I

My dstv is showing an E16-4 error saying my account is in arrears. You religiously debit my account every month. I spoke to two agents this evening and no one could sort it out. The call dropped after the second call and no one can call be back. Seriously!!! Please can someone contact me. My customer number is ***2

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Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Sept 2015, 11:51

Hello tinka55,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply04 Sept 2015, 11:51

Official