E143-4 NOT FIXED, its been 5 Days!!!!

I have been getting very bad service from MultiChoice for a very long time now. After many years of bad service, I stopped my viewing of DSTV, and just recently decided to give it another try and add a Compact Package for my kids to have viewing. We got linked just before Dec25 and had viewing for few days before getting disconnected. I called in DSTV many times and spoke to many consultants to get assistance, and after many attempts Manager Vinolen assisted me with fixing my viewing and I had DSTV once more. A day later the viewing got disconnected once again. I had called in many times and got to speak to many different consultants who couldnt really assists and kept escalating my issue. Its been 5 days and my issue still has not been resolved, and no one has even bothered to courtesy call and advise whats the real issue. Many consultants have confirmed escalating my issue, but why is it not fixed??? How many tickets wil it take for ONE TECH to fix my E143-4 issue? How many calls will a customer have to make to get a Manager to call me back to advise whats happening with my viewing? If we the customer fail to make a payment, you guys are so fast to DISCONNECT us from viewing, yet when we are in need of help for a simple XTRAVIEW problem, you guys fail to give us proper customer service. Really SAD to think that so many consultants and managers or team leaders are NOT FOLLOWING up on some of their customer problems. Such bad service from DSTV