E102 message

Bought and installed a new Explora last week Friday. Worked well over the weekend. On Monday I got an E102 message and couldn't' watch Catchup, Playlist etc. Spoke to the call centre and was asked to reboot which I did. No change. Was then told that it was a general issue and that the technicians are working on it. Error was still there on Tuesday evening and I again called the call centre. Was told to reboot again, which I did, but that didn't fix the problem. Was then asked to hold, and, after listening to some real pleasant music for 22 minutes, I put the phone down. I called back and ended up with another person in the call centre that had some kind of script in front of him which he followed quite diligently, in stead of listening to my issues and questions. Support given? \General issue and the technicians are working on it."So today is day 3 and the decoder still gives me the same error message. In the mean time I am paying for this service which I cannot use"