E102-29error

My Name Rapula Nare Smart Card No. ***8 and ***5.

I phoned yesterday around 14H00 to swap my 2 explora decoders, primary to secondary and visa versa. Since then it has been a hell of experience. I realized when I got home that my other explora is now a PVR. I phoned again round 18H27 and was told it will be fixed after 3 hours as it is a technical error.

I slept and went to work, today when I got home it is still showing that E102-29 error that my decoder is PVR. I phoned again at around 18H22 and I was on the phone for 40 minutes and the help desk consultant decided to drop my call.

My premium account was also increased for some reason I don’t understand whereas all I needed was a straight swap of primary to secondary and visa versa.

How do I move forward in getting this sorted.