E102-29 FOR THE 3RD TIME IN TWO WEEKS

this is the 3rd time in TWO WEEKS that i find myself here. i am just so exhausted with having to resort to coming here as all i want is this error to be resolved once and for all. there is absolutely nothing wrong with my decoder and this E102-29 seems to have started when i downgraded my package 2-3 months ago. i honestly can not be coming here every week for the same thing(i shouldn't be here in the first place.) i already did say i will cancel my subscription after the 28th because you guys do not take customer service seriously, and this time around, before rushing to call me to say it has been resolved, perhaps have a proper look from the month i downgraded and added the 2nd decoder because since then nothing has gone right. if you are not able to resolve this, please refund me the access fee.