JN
JP N
1 reviews | Active since Jul 2015
30 Jul 2015, 20:45
E102-29 error
My PVR was working perfectly, and while watching a program, I try to stop and rewind and get an error message saying that the PVR functionality is unavailable. I follow the instructions on screen and switch off my decoder and reboot, still nothing!<br> I email call centre and they give me another method of rebooting, still no luck. Next a consultant tells me to take the decoder for testing. Come on!!! The error message clearly states that the problem is with my account. This seems to be a general problem currently that consultants should be fami**** with.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Aug 2015, 13:28Hello jpnelhp1,
Please accept our sincerest apologies for the delayed responds.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records the recording function on your decoder is active. Should you experience any difficulty please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records the recording function on your decoder is active. Should you experience any difficulty please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply03 Aug 2015, 13:28
Official
Hello jpnelhp1,
Please accept our sincerest apologies for the delayed responds.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records the recording function on your decoder is active. Should you experience any difficulty please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records the recording function on your decoder is active. Should you experience any difficulty please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,