DK
Dorothy K
1 reviews | Active since Dec 2019
28 Dec 2019, 13:33
E102-29
I have an Explorer, which I had taken on pricelock. In September the Recording or extra functionality stopped working, giving me error E102-29. I called the call centre several times, technical support couldn't resolve it. The error is still not resolved, and they say I need to take any DSTV branch to fix it. I haven't yet got the chance to do that, but to my surprise, my billing includes the charge for that recording functionality. How can this be resolved?
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Dec 2019, 08:33Hi Dorothy Kwangware,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Dec 2019, 08:33
Official
Hi Dorothy Kwangware,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DK
Dorothy K's updateReviewer Update
31 Dec 2019, 11:07Thank you, its all back to normal now.
DK
Dorothy K's update31 Dec 2019, 11:07
Reviewer Update
Thank you, its all back to normal now.