E102-29

My explora is reflecting an error code E102-29 for the past few days, no PVR functions telling me to upgrade, i called the call center earlier today and got the record function back and was told to re boot the decoder ,still could not access catch up or any recordings ,pause rewind ect, the agent told me to hold on while he spoke to his supervisor, i hold on then after another five minutes of waiting the call gets cut. i call back an hour or so later, get through to someone , a rude some one who tells me to reboot because he has reset it since i can record, he does not listen to me, he tells me the decoder has insurance and i said i don't think it is not a faulty decoder, he becomes rude not giving me a chance to fully explain, talking over to tell me what he thinks, he frustrated me because i am trying to get my point across, so i get annoyed and ask to speak to his supervisor, he says ok but still talks and talks without transferring by my third request to speak to his supervisor, my call goes on hold and again no supervisor, while my airtime gets wasted- R50 rand for call to DSTV, and they have still not cancelled my insurance on my old decoder, when i requested this in 2013.