Dysfunctional department because they are on lunch?!?

I am trying to cancel my DSTV contract. First attempt: the lady just put me on hold and sent me back to the automated options, which got me no-where. So I aborted my attempt. Second attempt: after having been encouraged to stay or look at alternative options I expressed that I still want to cancel, upon which I got told I cannot be transferred to the department because "they are not functional at the moment" - please call back later. When I enquired as to why they are not functional I got told THEY ARE ON LUNCH! I find it completely ludicrous and unacceptable that a brand of this size and supposed reputation would provide such a feeble excuse as to why they cannot assist one of their customers - seriously!? This is ridiculous, and shows how NOT to do customer service! I will definitely be calling back later to cancel (and let's hope I don't call during team break!) DSTV - shocking!!!!!!