1 reviews | Active since Sept 2014
DVST STREAMING Stole My Money
I had the worst experience ever.
On the 26 March we went onto DSTV website and purchase the specials for R699. Please Note: PURCHASE ON WEBSITE
Payment was made and the money went off my bank bank.
I did not receive any confirmation email from DSTV. So payment show on my bank statement payment was made to DSTV STREAMING.
As a result be have made plenty of phone calls to their call centre. And only got promises someone would call as back. NO ONE did.
Today again we call the call centre. The put us on hold for 35 Min we hang up.
We phoned again. We're the person Sandisiwe Mvumu requested we sent out FNB Bank Statement. Yes we did it. Again we were put on hold, and again the call was 49 Min. And then Sandisiwe said a statement from FNB was not valid.
Again we have sent everything on the web chat. And again now we must wait AGAIN 24-48hours.
Soooo yes DSTV STREAMING took my money and still we can't stream. And no one can pick up a phone to call.
So I don't care who get the email from this review, but pick up your phone and call me.
Ms Naidoo from the DSTV hello Peter team phoned and apologize about the faulty system. After admitting that the fault was on DSTV side. #DSTVStoleMyMoney. DSTV don't care about any of their customers but they can take our money and don't give anything in return¡!!!!!!!!! Handling us like we are *******,!!!!!!!!! I've never been treated like this before and the worst it's not my fault. I made the payment and it's on my bank statement DSTV STREAMInG R699 was paid.
Sort out your system and I would like an WRITTEN apology. You have acussed me, you have treated me bad, I have been hours on the phone to you're callcentre to hear how useless I am, to hear I'm a *******!!!!!!!! And yes, like you admitted it's "DSTV system error"
Ms Naidoo from the DSTV hello Peter team phoned and apologize about the faulty system. After admitting that the fault was on DSTV side. #DSTVStoleMyMoney. DSTV don't care about any of their customers but they can take our money and don't give anything in return¡!!!!!!!!! Handling us like we are *******,!!!!!!!!! I've never been treated like this before and the worst it's not my fault. I made the payment and it's on my bank statement DSTV STREAMInG R699 was paid.
Sort out your system and I would like an WRITTEN apology. You have acussed me, you have treated me bad, I have been hours on the phone to you're callcentre to hear how useless I am, to hear I'm a *******!!!!!!!! And yes, like you admitted it's "DSTV system error"