FT
Ferrit T
1 reviews | Active since Mar 2016
03 Mar 2016, 13:46
dusgusting service
I held on for 20mins after telling the consultant that I would get cut off soon. Multichoice should be bending back wards for their clients. I have cancelled my debit order and was informed it was done yet the debit still went through which now leaves my account in a negative and a bad reflection on my payment profile, I contacted the call Centre with regard to this and was put on hold for over 20mins which by then my airtime finished and my query is still not resolved, multi choice has no professionalism and terrible management. Very ****ed off soon to be EX client!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Mar 2016, 10:29Hello Ferrit2628,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records you have been assisted with your request and the method of payment has been charged to cash.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records you have been assisted with your request and the method of payment has been charged to cash.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
pfarelo
Best regards,
DStv (MultiChoice)'s reply04 Mar 2016, 10:29
Official
Hello Ferrit2628,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records you have been assisted with your request and the method of payment has been charged to cash.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records you have been assisted with your request and the method of payment has been charged to cash.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
pfarelo
Best regards,