Duplication on my account

The payment I made on the 24th of November 2021 via eft was not allocated, and a few days before end of Nov my services were disconnected. I called and to query this and was requested to email pop, which I did. The services were reconnected pending the escalation to central payments department. No one came back to me to let advise if the payment had been allocated even though the lady I had spoken to had said she would call me on the Tuesday. End of December I did not pay for the month of January and I was very much aware of the disconnection that would occur for services for the month of Jan. When I returned from my holiday, I checked the app and there was an amount of R800 and some odd rands. I wondered if the Nov issue had not been resolved and decided to email the dept I had sent the proof of payment to. They sent me a statement and told me it had been allocated but there was an arrear amount of R385. Apparently the credit was duplicated and the one, reversed and now it was allocated to my account as an outstanding amount for the month of Jan. I have lost count on how many times I have called and emailed them, explaining what happened and asking that duplication on their side is my fault. Might I add, the so called duplication was actioned on different dates (3rd of December and the 9th of December). 6 days apart. Either way I do not understand how this now becomes my problem?????????? The last person I spoke to had called me because she wanted me to actually explain to her what the query was about as there were a lot of emails back and forth and each time it would be different people responding ,,,and I went back and started from end of Nov 2021. She understood and said that she would escalate to central payments and would request her supervisor to call me back the previous Tuesday as she wouldn't be at work. To date I have not received any communication from Multichoice. I think I have passed the stage of anger honestly, I am enough ka Multichoice.. I Honestly have NO WORDS to explain how I feel about the service I ahve received. On the 28th of Feb I made a payment for the month of March, at the time one of the agents had decided that my line would be reconnected in the interim. On the 2nd of March, I was disconnected again. So when I check the balance on the App, I am on current, I guess the amount I paid on the 28th was also misallocated as it now paid for the incorrect area in my account. If it is not agents who put you on hold for a long time, it's the responses on the emails which do not resolve the actual query. I stayed on the phone with one of the agents (Sne) for 42mins 4 seconds the other day, for her to come back and tell me, "MY SUPERVISOR WILL FIX IT" Her supervisors name is Aaisha, she had said. To date there has been nothing. No explanation, no apology, NOTHING.

It has been 10 days since I spoke to Jeanine, the lady who called me and had said she would escalate to central payments department. She never came back to me, neither did her supervisor call me. At some point I HAD HOPED SOMEONE WOULD ASSIST, as she seemed to understand my query and also agreed with me when I told her that all if the so called duplication had not happened, I would -NOT be sitting with problem.

I HONESTLY HAVE NO WORDS FOR MULTICHOICE. NONE.