1 reviews | Active since Oct 2015
Duplicate Billing
I am so furious with DSTV. I purchased the new package of R849.00 which has the explora included.<br> The money was deducted from my account immediately. I was supposed to pay the difference when my subscription was due. Well, i was most surprised when my account was debited R904.00 on the due date. This money was budgeted for something else. When I queried this with DSTV, all they had to say was sorry, its our accounts mistake, we will refund you, but it will only reflect in your account in 30 days \turnaround time".<br> My word! their mistake and I have to wait that long. The other alternative is to go to your bank and ask for a reversal. My time and effort. This is so wrong. In the meantime"
It is with great concern and regret we received your feedback regarding our service. We would like to apologise for your inconvenience.
We have referred your query to the relevant department for further assistance. Please expect feedback directly from them.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points:
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DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
It is with great concern and regret we received your feedback regarding our service. We would like to apologise for your inconvenience.
We have referred your query to the relevant department for further assistance. Please expect feedback directly from them.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
