Due credit

<p>Below is an email that I wrote on the 11th October regarding the issues I experienced with my explorer.</p> <p> </p> <p>I got feedback: We would like to advise you that we have captured a credit journal for the amount of R34.50 pending approval.</p> <p>Today I notice from my statement that you debited my account with the full subscription of R539 RANDS? Why??????????????</p> <p>How is this month’s billing going to be arrived at seeing that I had not television viewing from Saturday night till yesterday in the late afternoon. Am I expected to pay the full subscription even though due to fault of mine I was unable to have full coverage?<br />All the recordings I had have all been wiped out how do I retrieve them. One of the reasons I bought this was to have recordings to watch whenever I can. <br />Please give me feedback on these 2 issues. </p> <p> </p> <p> </p> <p> </p>